CygNet Bridge > Troubleshooting CygNet Bridge

Troubleshooting CygNet Bridge

The following tips might be helpful in solving issues that may arise using or installing CygNet Bridge.

Installation Errors

If you need to correct, change, or add a CygNet Site.Service or multi-factor authentication setting entered during CygNet Bridge installation, do one of the following.

Login Errors

If you encounter errors with your client login, check your IIS web configuration values to see what type of authentication is configured for your system.

Important: Alternatives to Windows authentication, such as Basic or Digest, send your credentials unencrypted by default therefore they are NOT secure authentication methods. If you configure alternative authentication you must also activate HTTPS for your system.

It is strongly recommended that you activate HTTPS authentication to ensure a secure communications channel, for any authentication selection. HTTPS traffic is encrypted from end to end, helping to ensure that data transmitted between the web server and your CygNet installation is more secure; HTTP is not secure and is not safe for production environments. See Activating HTTPS for more information.

Check with your server administrator or refer to Microsoft online documentation at https://msdn.microsoft.com/ for information beyond the scope of this document.

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