Installing CygNet Mobile

CygNet Mobile accesses CygNet services via an instance of CygNet Bridge, in order to access data values over the internet. The secure CygNet Bridge connection allows CygNet Mobile to gather information and production data values from your CygNet installation.

Install CygNet Mobile to view and manage a variety of data. CygNet Mobile installations access CygNet data from outside of a CygNet installation by connecting to CygNet Bridge, which in turn provides a secure connection to the services hosting your CygNet data.

CygNet Mobile requires the installation of CygNet Bridge software, and must be selected as an option during the CygNet Bridge installation process.

See CygNet Bridge for general information about that component.

CygNet Mobile Log Files

CygNet Mobile log files are found in the following default storage location (if not changed during CygNet Bridge installation).

• C:\Weatherford\CygNetBridge\Logs

Installing CygNet Mobile

Accomplish all prerequisite system preparation tasks and install CygNet Bridge before attempting to install CygNet Mobile. After you have prepared your server and system to meet all requirements, and installed and configured CygNet Bridge, install CygNet Mobile as follows.

To Install CygNet Mobile

1. Ensure that all prerequisite steps are complete. This ensures that your CygNet system components and settings are prepared to interoperate with CygNet Bridge and CygNet Mobile.

1. Prepare your system for CygNet Bridge. See Preparing Your System for CygNet Bridge for more information.
2. Prepare your system for CygNet Mobile. See Preparing Your System for CygNet Mobile for more information.

1. Verify CygNet GRP services and hierarchies for CygNet Mobile.
2. Verify ACS settings for CygNet Mobile.

3. Install CygNet Bridge, selecting Mobile under Feature Selection. See Installing CygNet Bridge for more information.
4. Install the CygNet Mobile application on your mobile device.

1. For iOS devices, access the iTunes App Store and search for the "CygNet Operator" application.
2. For Android devices, access the Google Play Store and search for the "CygNet Operator" application.

After installing CygNet Mobile, you can use CygNet Operator to access your CygNet data over a mobile device. To enable notifications, the CygNet Mobile Notification Plugin is also required.

After Installing CygNet Mobile

Once CygNet Mobile is installed, installation of the CygNet Mobile Notification Plugin is required in order to receive and acknowledge notifications using CygNet Operator on your mobile device. See the following topics for more information.

• Install the CygNet Mobile Notification plugin - See Installing the CygNet Mobile Notification Plugin for more information
• Configure the CygNet Mobile Notification plugin - See Configuring the CygNet Mobile Notification Plugin for more information
• Configure the CygNet Mobile Administration site - For information about this process, refer to the CygNet Mobile Help provided with your CygNet Bridge source files

After installation, obtain and configure your CygNet Operator application. A dedicated CygNet Mobile Application Suite Online Help document is included with the application to guide you in this process.

Updating CygNet Mobile

CygNet Bridge contains the latest version of CygNet Mobile, therefore it can be updated any time a new version of the CygNet Bridge application is available. Whenever you update CygNet Bridge, the CygNet Bridge installer will update and modify CygNet Mobile if any changes or updates have been included.

See Updating CygNet Bridge for more information.

CygNet Operator can be updated any time a new version of the CygNet Operator application is available. When a new version is available, search the iTunes App Store for iOS mobile devices, or Google Play Store for Android mobile devices, for "CygNet Operator" to install the latest version of the application.