Average Acknowledgment Time Report

The Average Acknowledgment Time report shows the number of alarms for a given filter and the average time it took for an operator to acknowledge the alarm. The format of this report is fixed.

Section Node

Here is a sample configuration for the report <Section> node of the XML file:

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Average Acknowledgment Time Report
<Section>
    <Title>Average Acknowledgment Time</Title>
    <QueryType>AverageAck</QueryType>
    <Start_Date>H=0 M=0 S=0</Start_Date>
    <End_Date>H=23 M=59 S=59</End_Date>
    <Contract_OffSet>0</Contract_OffSet>
    <Filters>
        <Filter>System Average Ack Total</Filter>
        <Filter>System Average Ack Category 4</Filter>
        <Filter>System Average Ack Category 3</Filter>
        <Filter>System Average Ack Category 2</Filter>
        <Filter>System Average Ack Category 1</Filter>
    </Filters>
</Section>

See CygNet Alarm Manager Reports for an explanation of the required <Config> and <Jobs> nodes at the top of the report XML file.

Elements

The following table describes each configuration element.

Element Description

<Title>

The name of the Worksheet tab in Excel for XLSX and PDF formatted reports or the name of the file for CSV and XML formatted reports.

<QueryType>

The query type is AverageAck for this report.

<Start_Date>

The starting date to use when the <Backfill> is set to "Yes". Valid values are relative timestamps. For example:

  • d-5 means 5-days ago
  • h-5 means 5-hours ago

In the above examples, "d" and "h" represent the interval. Other intervals include:

  • m — Month
  • d — Day
  • h — Hour
  • n — Minute
  • s — Second

<End_Date>

The ending date to use when the <Backfill> is set to "Yes". See <Start_Date> for valid values.

<Contract_OffSet>

The contract hour offset to use in the calculation. Use 0 for no contract hour.

<Filters>

Used to specify which filter to use for the report. This is the referenced filter name and is specified in the <Filter> node of the <Filters> element.

<Columns>

The list of <Column> nodes specifying which columns to display in the report.

Summary calculations are not available for this report.

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