Troubleshooting Enterprise Objects

The following tips might be helpful in solving issues that arise in Enterprise Objects.

Operation	Error Type	Error Code	Solution
Installation of CygNet Business Object Builder	CygNet Business Object Builder failed to install.		Install Microsoft .NET Framework, in accordance with the CygNet system requirements. See theCygNet v9.8 System Requirements for more information.
GetObjectsResp	Query length exceeded ODBC limit; ODBC failed to open.	50802	Reconfigure the ODBC maximum query size.

Troubleshooting Procedures

To Install CygNet Business Object Builder

CygNet Business Object Builder requires Microsoft .NET Framework for installation, in accordance with the CygNet system requirements. Contact your IT administrator for assistance installing the .NET Framework, and to ensure adherence to the prerequisites listed in the CygNet system requirements.

Attempting to install the Business Object Builder without proper prerequisites will generate an error, and installation will fail.

Installation failure using CygNet Client Installer produces the following error message.

CygNet Client Installer Error Message

Installation failure using CygNet Business Object Builder Installation produces the following error message.

CygNet Business Object Builder Installation Error Message

See Business Object Builder Installation for CygNet Business Object Builder installation procedures, once system requirements are met.

To Reconfigure the ODBC Maximum Query Size

1. In the CygNet\Support\ODBC directory, open the OASQL.INI file.
2. Under the [Common] heading, add the keyword/value pair "QueryMaxSize=xxxx" where xxxx is at least as large as the size indicated in the response file error message.
3. Restart the UIS.